Company name & address:

IEG PHARM S.R.O.
IČO: 50 955 985

Mikulášska 27, 81101 Bratislava, Slovak Republic

 

Warehouse/Shipping address:

IEG PHARM S.R.O.
IČO: 50 955 985

Mikulášska 25, 81101 Bratislava, Slovak Republic

 

REFUND & RETURN POLICY

You may return an unused item in new condition within 14 days of receipt. Once we receive the package, we will refund you for the full product price.

Items MUST be returned in saleable condition: unopened with all packaging/hygiene seals intact.

If for any reason you're dissatisfied with your purchase, we will gladly offer a refund on all products returned to us within 14 days of your receipt, provided they are returned in their original packaging, in an unopened and unused condition.

Please be aware that due to EU hygiene regulations we cannot offer a refund, replacement or exchange of items returned in non-saleable condition. We only replace items if they are defective or damaged.

Customers will be responsible for the original shipping charges and return shipping charges.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over 75€, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Opened products are final. No returns.

Please allow 5-7 working days for your return to be processed.

All products returned without a box are final. No returns.

If you have any queries please contact our support@iegstore.com for further assistance.

You may return the items to the address below:

IEG PHARM S.R.O.
IČO: 50 955 985

Mikulášska 25, 81101 Bratislava, Slovak Republic

SHIPPING

IEG Store currently ships to:

  • Slovak Republic
  • European Union Countries

Slovak republic

You will have the opportunity to select your preferred delivery method as you proceed through checkout, and will be able to check the total order value before you complete the transaction.

The prices for shipping in the Slovak Republic are running from 3,40 to 3,80 depending in the weight of the purchased package

Once dispatched 1–3 business days 

European Union Countries

Shipping costs are determined by zone and a full breakdown can be found below.

Once dispatched 2–7 business days 

Shipping in EUR without VAT
(without toll and fuel surcharge)
CZ, HU, AT, Zone1 DE,

Zone2

PL, HR,

Zone2

RO,SI,

Zone 2

BE,NL, LU,

Zone3

FR, IT, GB, Zone4 ES,

Zone 5

PT, Zone 5 IE,

Zone 5

9,40 11,90 11,90 11,90 19,90 26,60 36,40 36,40 36,40

 

Country Zone Delivery time in days Country Zone Deliveray time in days
Czech Republic 1 2 Netherlands 3 3-4
Hungaria Luxembourg
Austira Italy 4 3-5
Germany 2 2-4 France
Poland Great Britain
Romania Ireland 5 4-6
Slovenia Spain
Croatia Portugal
Belgium 3 3-4 Other countries x We don’t ship

 

TAXES & DUTIES

Orders delivered to countries outside the EC fiscal area will not have VAT (UK Tax) charged on them. Please note that depending on your order and country, you may be liable to pay local taxes and duties on receipt of your order, for which IEG Store cannot accept liability.

PRIVACY POLICY

Effective date: September 13, 2018

IEG ("us", "we", or "our") operates the http://iegstore.manevski.eu website (the "Service").

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from http://iegstore.manevski.eu

Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Address, State, Province, ZIP/Postal code, City
  • Cookies and Usage Data

Usage Data

We may also collect information how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

  • Session Cookies. We use Session Cookies to operate our Service.
  • Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
  • Security Cookies. We use Security Cookies for security purposes.

Use of Data

IEG uses the collected data for various purposes:

  • To provide and maintain the Service
  • To notify you about changes to our Service
  • To allow you to participate in interactive features of our Service when you choose to do so
  • To provide customer care and support
  • To provide analysis or valuable information so that we can improve the Service
  • To monitor the usage of the Service
  • To detect, prevent and address technical issues

Transfer of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside Slovakia and choose to provide information to us, please note that we transfer the data, including Personal Data, to Slovakia and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

IEG will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure of Data

Legal Requirements

IEG may disclose your Personal Data in the good faith belief that such action is necessary to:

  • To comply with a legal obligation
  • To protect and defend the rights or property of IEG
  • To prevent or investigate possible wrongdoing in connection with the Service
  • To protect the personal safety of users of the Service or the public
  • To protect against legal liability

Security of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Service Providers

We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Analytics

We may use third-party Service Providers to monitor and analyze the use of our Service.

  • Google Analytics
  • Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.
  • You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.
  • For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en

Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Questions and contact information


If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at support@iegstore.com or mailing us at IEG PHARM S.R.O. IČO: 50 955 985, Mikulášska 25, 81101 Bratislava, Slovak Republic.